Managed IT Services

Let us take care of IT

UK Managed IT Services

As a long-standing managed IT services company, we’ve got over 24 years of experience in providing managed IT support to businesses across the UK.

Whether you want to improve your existing IT infrastructure, migrate to a cloud-powered modern workplace or improve productivity through Power Apps and Business Central, whatever your MSP needs are, we’ll provide it in the way you need it.

It is our goal to ensure that your organisation has IT support that helps you do business better.

Microsoft 365 Power Platform

Discover our Managed IT Services:

24/7 Continuous Monitoring

Each IT system, network, or service is continually monitored by our IT Service Management system. This provides us with up-to-date information on IT system health, automated IT ticket creation and technology asset management & deployment.

Client Portal

As well as being able to contact us by phone and email, all of our Managed IT Services clients have access to a client portal; allowing them to log and update tickets, and to view the status of all supported devices; all remotely, from their own PC, tablet or smartphone.

IT Performance Monitoring

We also monitor the long-term health and performance of all IT networks and services under management. This allows us to identify ongoing trends that might affect IT user experience before the impact is felt.

Incident and Request Handling

From Microsoft user change requests to major IT system failure incident resolution and technical support, we ensure that our Service Desk has the range, quality, and quantity of skills necessary to respond to anything that is thrown at us. At every stage you are kept informed of the IT service ticket’s status and progress, ensuring that you never need to chase us for updates.

Automated Update Management

We take care of things like Windows, Microsoft and other operating systems updates, ensuring that our client’s devices such as computers, laptops, tablets and mobiles remain safe and secure. Plus, we can provide industry-leading cyber security for added layers of protection.

On-Going Development Services

Many of our Managed Service elements include the provision of development services. These ensure that you receive ongoing training, are able to adopt new feature releases and gain the maximum benefit from your IT solution.

When you choose String for Managed IT Services you get...

Net Promoter Score

93

of our customers rated our Managed IT Services good or excellent

100%

of our Managed IT Support cases were completed within Service Level Agreements

99%

We focus on your IT, so you can focus on your business

Because IT should be simple

We understand that your business depends on the smooth running of your IT, which can be difficult when working across many users, locations and devices. That’s why our services are tailored to suit the needs of your business. We’ll take care of the IT day-to-day in a way that you need it so that you can take care of the things that matter. Whether you require cyber security, cloud strategy support, Microsoft 365 migrations or just simple ongoing support for IT issues, we’re here to be the MSP you need in the way that you want.

Managed IT Support

FAQS

What are managed IT services?

A managed IT service refers to information technology tasks that are outsourced to a third-party provider. These services often include managing a clients digital help desk, monitoring the health and security of their networks, and overseeing software installations and updates.

What is a Managed Service Provider?

A Managed Service Provider (MSP) is a third-party company that is responsible for a clients day-to-day IT operations, monitoring and maintenance. They offer a range of services, including monitoring networks, managing data security, providing technical support, handling software updates and purchasing of hardware.

What is a Microsoft Solutions Partner?

Microsoft describes a solutions Partner as a company that has demonstrated their ability to deliver Microsoft technology to customers. They have validated their skills and experience in specific Microsoft solution areas, and are able to provide customers with the solutions they need to grow.

How do I choose the right MSP for my business?

You need to focus on what your business needs, you know your business better than any MSP will and thats why it’s important to choose a provider that listens and offers a service thats right for you.

Consider asking the following questions:

What are our current IT pain points and challenges?
Identifying the specific issues your business faces—such as slow response times, security vulnerabilities, or outdated systems—helps you determine what solutions an MSP should bring to the table. Addressing these pain points should be a top priority.
How scalable is our IT infrastructure for future growth?
As your business evolves, your IT needs will grow and change. Ensure the MSP you choose can support not only your current needs but also your long-term goals, including expansion, technology upgrades, or adopting new tools.
What is our risk tolerance for downtime and security breaches?
Understanding how much risk your business can tolerate in terms of downtime, data loss, or cyber-security threats will help you assess which MSP is best equipped to minimize these risks. Look for providers with a strong focus on proactive monitoring and rapid response.
What are our compliance and regulatory requirements?
Many industries have strict regulations around data handling and security. Make a list of your compliance needs (e.g., GDPR, HIPAA), and ensure the MSP has experience operating within these frameworks to keep your business protected.

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Microsoft Solutions

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